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FAQ

Here you can find answers to our most frequently asked questions.

How to sell quickly?

 –          Choose the right price

  • Choose the right price – everything sells if the price is right.
  • Browse similar ads and pick a competitive price.
  • Think about how much buyers are willing to pay. The lower the price, the higher the demand.

 –          Use great photos

  • Use actual photos – ads with photos of the real item get up to 10 times more views than ads with catalogue images.
  • Take clear photos – use good lighting and different angles.

 –          Provide clear details in your ad

  • More details means more views.
  • Include keywords and information that buyers will be interested in.
  • Be honest in your description. If you lie you’ll be eventually found out.

 –          Promote your ad

  • Opt for featured ads to get up to 10 times more views.
  • More views means more interested buyers
  • With lots of interested buyers, you have a better chance of selling fast for the price that you want.

 How do I post an ad?

  • Posting an ad on Anansekrom is easy peasy. Simply click on the orange “POST AN AD button and follow the instructions.
  • If you are not already logged in, you will need to log in as the first step of posting your ad. If you haven’t got an account, register!
  • Your ad will go live once it has been reviewed by the Anansekrom Support Team. This usually takes less than 24 hours during office hours.
  • Please note, all first time ad posters are verified before ads are approved and published.

How to promote your Ad to Ananse #1

  • To promote your ad, you need to contact us, and remember to tell us the Listing ID for the item(s) and/or service(s) you which to promote.
  • This will cost you GH₵ 10 for a full week.

What does it mean to promote an ad to Ananse #1?

  • To promote your ad means your ad occupies one of two reserved spots at the top of the ad listing page for a full week (7 days).
  • In addition to joining the Ananse #1 Ad list, your ad is also posted as a regular ad
  • This means your ad gets up to 10 times more views

How do I delete my ad?

  • To delete an ad, please go to your Ad’s page and click on the “Delete Ad” option (bin icon)..
  • Tip: you can find your ad easily by logging in to your account and navigating to “My Dashboard | “My Ads” page.

How do I edit my ad?

  • To edit an ad, please go to your Ad’s page and click on the “Edit Ad” option (pencil icon).
  • Tip: you can find your ad easily by logging in to your account and navigating to “My Dashboard | “My Ads” page.

How do I pause my ad which is still ‘Live’?

  • To edit an ad, please go to your Ad’s page and click on the “Pause Ad” option (pause icon).
  • Tip: you can find your ad easily by logging in to your account and navigating to “My Dashboard | “My Ads” page.

How can I mark an item as ‘Sold’?

  • To edit an ad, please go to your Ad’s page and click on the ” Mark Sold ” option.
  • Tip: you can find your ad easily by logging in to your account and navigating to “My Dashboard | “My Ads” page.

How can I relist an item after it has expired?

  • To edit an ad, please go to your Ad’s page and click on the ” Relist Ad ” option.
  • Tip: you can find your ad easily by logging in to your account and navigating to “My Dashboard | “My Ads” page.

How do I set a new password on Anansekrom?

  • To set a new Anansekrom password, please log in to your account, go to the “Dashboard” page by clicking on “My Dashboard” (top right of page).
  • Under “Dashboard” select “Edit Profile”
  • Scroll down the “Edit Profile” page and look for the “New Password” field.
  • To generate a new password, click “GENERATE PASSWORD” button.
  • Alternatively create your own new password using the empty box below “GENERATE PASSWORD” button
  • Then click “UPDATE PROFILE” to set your new password.

How long do ads stay listed on Anansekrom?

  • Standard Ads appear for 90 days (default), unless you delete or pause them.
  • Featured Ads appear for 100 days (default), unless you delete or pause them.

I posted an ad but can’t find it. What’s wrong?

  • Tip: you can keep track of your ads easily by logging in to your account and visiting your “My Ads” page!
  • Your ad may not be live due to one of the following reasons:
  • It is still under review – this will show on your “My Ads” page  under “Status” as Pending
  • It may have violated our posting rules.
  • You have used up your free ad allowance.
    If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.

Why has my ad been rejected?

  • All of the ads are manually reviewed – if your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email we’ll send you.

I’m getting contacted about an ad I didn’t post. Can you help me?

  • Of course! Please contact us and we will help you right away.
  • Remember we speak your language and our moto is ‘Service with a smile’

I haven’t received any responses to my ad. What’s wrong?

  • If you are not receiving responses to our ads, we recommend taking a look at our tips on how to sell quickly.

How does Anansekrom make money?

  • Anansekrom offers paid features and services that help people promote their ads, facilitate the sales of advertised items and give businesses a bigger online presence.

What are the rules for posting on Anansekrom?

We don’t allow ads that contain:

  • An item or service that is illegal in the country of transaction.
  • An invalid phone number or email address
  • An unrealistic offer
  • Offensive language
  • Offensive pictures
  • Text in the title or description that is not related to the advertised item or service
  • Pictures that do not match or clearly show the advertised item or service
  • A non-specific item or service, e.g. a description of a company in general terms
  • A URL link that is not relevant to the advertised item or service
  • Offers and requests for items or services in the same ad
  • The same content as another live ad, or the same content as another ad that was posted within the last 48 hours
  • Multiple items in the same ad

How do I sign up for a user account on Anansekrom?

  • Signing up for an account on Anansekrom is quick, easy and completely free! To sign up on Anansekrom please click on the “Register” link (top right of page) and you’ll be transferred to the Register page and then follow the instructions.
  • Once you have signed up, a link will be sent to your email with instructions on how to verify your email address.

How do I log in and log out of my account?

  • To log in to your account, simply go to the Log in page (top right of page) and enter your username and password.
  • Follow the instructions.
  • To log out of your account, simply click the “Log out” option (top right of page).

How to recover your password?

  • Click on the ‘Login’ link (top right of page)
  • Click on “Lost your password?” link (on the bottom of the ‘Login’ page)
  • This takes you to the ‘Password Recovery’ page
  • Follow the instructions.
  • Then click ‘RESET PASSWORD’

How do I change my account details/edit profile?

  • To change the details on your account, log in to your account and go to My Dashboard and select “Edit Profile” page.
  • Fill in the necessary fields
  • Then click “UPDATE PROFILE” to complete the process.

Why can’t I log in to my account?

  • If you are having trouble logging in to your account, please check that you have:
  • Signed up for an account.
  • Entered the correct username and password on the login page.
  • You’ve ticked the box “I’m not a robot” check box
  • Clicked the “Login” button
  • If you are still having trouble accessing your account, please contact us.

Why does Anansekrom need to verify my identity?

  • Anansekrom is committed to creating a safe and trusted community of buyers and sellers. To deter fraudulent behaviour, we identify every seller who posts ads in our most popular categories, like mobile phones and property. When you post an ad for the first time, we will contact you within 24 hours to verify your identity.

What is my free ad allowance?

  • Every month, you can post up to a set number of items for free on Anansekrom. Once you have used up this free ad allowance for the month, you can either set up a Membership in order to post more ads or wait until the first day of the next month when your free ad allowance gets reset.

What is “Featured Ad”?

  • A featured ad is a paid service to help promote your ad to a much wider audience.

What is a Membership?

  • A Membership allows our customers certain privileges over standard users.

How do I post a job?

  • Posting a job on Anansekrom is easy peasy.
  • Click on the “Jobsmarkt” menu
  • Simply click on the “Submit a job” and follow the instructions.
  • If you are not already logged in, you will need to log in as the first step of listing or posting a job. If you haven’t got an account, register!
  • Your job will go live once it has been reviewed by the Anansekrom Support Team. This usually takes less than 24 hours during office hours.
  • Please note, all first time job posters will be verified before any jobs are approved and published.

How do I see all jobs listed?

  • Click on the menu “Jobsmarkt”
  • Click on “All Jobs”

How do I see just my listed jobs?

  • Click on the menu “Jobsmarkt
  • Click on “My Jobs Dashboard”
  • Tip: you need to be logged in to your account first.

How do I delete my ad?

  • To delete your job, please hover your cursor on the title of the job and click on the “Delete” option.
  • Tip: you need to be logged in to your account first.

How do I edit my job?

  • To edit your job, please hover your cursor on the title of the job and click on the “Edit” option.
  • Tip: you need to be logged in to your account first.

How do I mark a job as filled or not available anymore’?

  • To mark your job as ‘filled’, please hover your cursor on the title of the job and click on the “Mark filled” option.
  • Tip: you need to be logged in to your account first.

How can I duplicate a job’?

  • To duplicate your job, please hover your cursor on the title of the job and click on the “Duplicate” option.
  • Tip: you need to be logged in to your account first.

How can I relist my expired listed job?

  • To relist your job again, please hover your cursor on the title of the page and click on the ” Relist job” option.
  • Tip: you need to be logged in to your account first.

How long do jobs stay listed on Anansekrom?

  • Standard Job Ads appear for 30 days (default), unless you delete them.
  • Featured Job Ads appear for 40 days (default), unless you delete them.

How do I post a blog?

  • Posting a blog on Anansekrom is easy peasy.
  • Click on the “Blogs” menu
  • Simply click on the “POST A BLOG” button and fill in the fields.
  • Once completed click “Submit Post”
  • If you are not already logged in, you will need to log in as the first step of posting a blog. If you haven’t got an account, register!
  • Your post will go live once it has been reviewed by the Anansekrom Support Team. This usually takes less than 24 hours during office hours.
  • Please note, all first time bloggers will be verified before any blogs are approved and published.

How do I join and contribute to a forum?

  • Joining a forum on Anansekrom is easy peasy.
  • Click on the “Forums” menu
  • Once you’re on the forums page read the disclaimers and notes and then click on the “PROCEED” button and then follow the instructions.
  • Click on any forum you wish to participate in.
  • If you are not already logged in, you will need to log in as the first step of contributing to the forum activities. If you haven’t got an account, register!

How do I join and participate on the Dating site?

  • Joining the Dating site on Anansekrom is easy peasy.
  • Click on the “Dating” menu
  • Once you’re on the Dating page read the disclaimers and notes and then click on the “PROCEED” button and then follow the instructions.
  • If you are not already logged in, you will need to log in as the first step of participating on the site. If you haven’t got an account, register by clicking the “Join for free” button (bottom right of page)

How do I join and participate on the Auction site?

  • Joining the Auction site (Jaranor) on Anansekrom is easy peasy.
  • Click on the “Jaranor” menu
  • Once you’re on the Jaranor page read the disclaimers and notes and then click on the “PROCEED” button and then follow the instructions.
  • If you are not already logged in, you will need to log in as the first step of participating on the auction site. If you haven’t got an account, register by clicking the “Register now” button (top left of page)

For all other questions not answered on this page please feel free to contact us.

 

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